Privacy Policy and Data Practices
Understand how we collect, use, and protect your information.
Personal Data We Collect
We collect information you provide through requests, forms, or direct communication with our team. This allows us to respond to inquiries, deliver services, and improve user experience on our website.
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→Name and contact details
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→Location or property address
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→Communication preferences
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→Correspondence records
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→Technical data from website interactions
Data may be stored securely on local servers and only accessed by authorized staff for service provision and support.
How Your Data Is Used
Details are used to manage service requests, respond to questions, provide quotes, and ensure follow-up. We also apply this information for user support and to maintain reliable communication.
Personal information helps tailor offers and improve our digital platforms, ensuring our services remain efficient, safe, and responsive to user preferences.
Your Data Rights
You can request access to, correction, or deletion of your data at any time. Our team respects your privacy and works to address requests promptly and transparently.
Right of Access
Request a report of your stored data at any time.
Right to Correction
Ask us to correct inaccurate details on record.
Right to Erasure
Request removal of your data from our systems.
Right to Portability
Receive your data in a structured, portable format.
Sharing Your Information
We never sell customer details. Data may be shared with trusted service partners supporting essential operations and customer care.
All partners must adhere to equivalent data protection standards required by South African law and our internal guidelines.
How We Protect Data
Robust physical, electronic, and administrative procedures help keep your data safe. We monitor systems to prevent unauthorized access or misuse.
Despite care taken, no digital platform is entirely risk-free. If a data breach occurs, we’ll notify you promptly as required by regulation.
Contact for Data Questions
Address: Willowbridge / Tyger Valley, Cape Town South Africa
Phone: +27366564584
Email: content@dorimelvia.sbs